Terms of Business
Our Mortgage Services & Costs
The Financial Conduct Authority
Mortgage Success Ltd (t/a adverse.online) is authorised and regulated by the Financial Conduct Authority (FCA). The FCA regulates financial services in the UK and you can check our authorisation and permitted activities on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768. Our Financial Services Register number is 757406.Our Services
Adverse.online operates from a panel of mortgage lenders. We will recommend a mortgage that is suitable for you following an assessment of your personal needs and circumstances. This will include a detailed assessment of affordability. We will consider all products and providers that we have access to. This means we will not consider those providers that are only available by you going direct to them.Where you are increasing your borrowing, we will consider the merits of a new first charge mortgage only. You may have the option of a further advance from your existing lender, we will only consider this where we are able to deal directly with the lender on your behalf.
It may be in your best interests to explore this option and look at the further alternative of an unsecured loan, as these may be more appropriate for you.
The Costs of our service for mortgages
We will be paid commission from the Lender.Cancellation rights
Certain protection and insurance contracts allow you the right to cancel after a contract has been put in force. Prior to you entering into a contract of protection or insurance we will provide you with specific details should this apply to include: its duration; conditions, practical instructions and any costs for exercising it, together with the consequences of not exercising it.Our Ethical Policy
We are committed to providing the highest standard of advice and service possible. The interest of our customers is paramount to us and to achieve this we have designed our systems and procedures to place you at the heart of our business. In doing so, we will: • Be open, honest and transparent in the way we deal with you; • Not place our interests above yours; • Communicate clearly, promptly and without jargon; • Seek your views and perception of our dealings with you to ensure it meets your expectations or to identify any improvements required.Instructions
We prefer our clients to give us instructions in writing, to aid clarification and avoid future misunderstandings. We will, however, accept oral instructions provided they are confirmed in writing.Complaints
If you wish to register a complaint, please write to Mortgage Success, Sovereign House, Bramhall, SK7 1AW or call 0161 327 2799.A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.
Compensation Scheme
If you make a complaint and we are unable to meet our liabilities, you may be entitled to compensation from the Financial Services Compensation Scheme.Further information about the limits applicable to the different product types is available from the FSCS at http://www.fscs.org.uk/what-we-cover/products
Client Verification
We may be required to verify the identity of our clients, to obtain information as to the purpose and nature of the business which we conduct on their behalf, and to ensure that the information we hold is up-to-date. For this purpose, we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning. This may place a soft footprint on your credit file, however, will not affect your credit rating.Data Protection & GDPR
We will treat all your personal information as private and confidential. You have the right of access to information we hold about you on our records (an administration fee may be charged for copies of this information). If there is anything incorrect or inaccurate you have the right to have it amended. You consent to the data being checked and / or disclosed to the regulatory authorities as part of compliance monitoring activities. You can read about our Privacy policy here - http://mortgagesuccess.co.uk/gdpr-privacy-policy/By accepting our Terms of Business you are agreeing that we can pass your information over to third party companies for the benefit of obtaining Mortgage, Insurance, other finance (such as second charges or bridging loans) and legal quotes and submitting applications where applicable. You are also accepting that where your application is a joint one, your information will be shared with the other applicant(s) and that you have permission to provide their information to us. You are able to refuse or not provide consent however we would not be able to proceed in any way without it.